Market Research services by Fesco Group are provided with involvement of experience and advanced methods.
Our consultants provide businessmen and management staff with individual recommendations with respect to a wide range of matters including recommendations on restructuring, leadership development strategy and qualification interviewing.

Our understanding of your needs is that Company requires a comprehensive review of its services practice that includes but is not limited to the following:

•Internal Organizational Structure
•Quality of Services
•Skills to qualitatively, present and recommend product
•Compliance with the standards of merchandising
•Level of Competition
•Train and motivation of staff
•Customer loyalty

We intend to complete the audit (Mystery Shopper) through a combination of various data collection tools. Overall, a breakdown of our input in terms of time will be as follows:
•Make the round of auditees and inspect: 60% of the time
•Analysis of collected data and articulation of recommendations: 40% of the time
Once analysis of Company’s state of Services is complete, we will present our findings and recommendations in a separate meeting.

Method of Mystery Shopping is to assess the quality of service with the help of experts, acting as the buyer. Assessment is based on pre-designed criteria, in accordance with a detailed scenario of conduct of the Buyer.
The information that is gathered by mystery shoppers is used in many ways by our clients:
•To determine bonuses for the various levels of management.
•To determine bonuses or raises for the employees of the store.
•To determine the areas where further training is required to improve customer satisfaction.
•To determine staffing level requirements at different times of the day.
•To determine cashier skills and accuracy, including refunds.
•To determine possible employee theft issues.
•To determine if store merchandising standards are maintained.
•To ensure store cleanliness standards are maintained.
•To ensure telephone etiquette standards are maintained.
•To determine that their employees are going the extra mile to ensure customer satisfaction